Important Information & Disclaimers

⚕️Clinical Responsibility & Professional Liability

CareTicks provides AI-assisted documentation tools designed to support healthcare professionals. However, these tools do NOT replace professional clinical judgment, medical expertise, or healthcare providers' legal and ethical responsibilities.

Healthcare professionals remain fully responsible and legally liable for:

• All clinical decisions, diagnoses, and treatment plans
• Accuracy and completeness of medical documentation
• Patient safety and quality of care
• Professional malpractice and negligence claims
• Regulatory compliance and professional licensing requirements
• Medical errors or adverse outcomes, regardless of AI tool usage

🤖AI Technology Limitations

Artificial intelligence and machine learning technologies have inherent limitations and risks:

• May generate errors, inaccuracies, omissions, or fabricated information ("hallucinations")
• Performance varies significantly based on audio quality, accents, terminology, and context
• Cannot understand clinical context, patient history, or medical nuance like human clinicians
• May misinterpret medical terminology or produce medically inappropriate suggestions
• Lacks clinical judgment, medical expertise, or ability to assess clinical significance
• Subject to technical failures, bugs, or unexpected behavior
• Continuously evolving technology with limitations not yet fully understood

AI-generated content should be treated as a draft requiring comprehensive human review and correction, not as reliable medical documentation.

📊Results, Performance, and Time Savings

Time savings, efficiency improvements, productivity gains, and outcomes vary significantly and are NOT guaranteed. Results depend on numerous factors including:

• Facility workflows, processes, and implementation quality
• User training, adoption rates, and proper system usage
• Clinical specialty, patient complexity, and documentation requirements
• Audio quality, environment, speaking patterns, and accents
• EHR integration, technical infrastructure, and system configuration

Estimates, testimonials, case studies, and performance metrics are based on specific use cases under optimal conditions and should not be considered typical or guaranteed results. Your actual results may be significantly different.

🚫Not Medical Advice or Clinical Recommendation

CareTicks does NOT provide medical advice, diagnosis, treatment recommendations, or clinical guidance. Our solutions are documentation assistance and administrative tools only. All medical decisions, diagnoses, treatment plans, and clinical recommendations must be made by licensed healthcare professionals based on their independent medical judgment, patient examination, and professional expertise.

⚖️Regulatory Compliance Responsibility

Healthcare facilities and providers are solely responsible for ensuring their use of CareTicks complies with all applicable laws, regulations, and professional requirements, including:

• HIPAA (Health Insurance Portability and Accountability Act) and state privacy laws in the United States
• GDPR (General Data Protection Regulation) for European operations
• Medical board licensing and professional practice requirements
• Hospital bylaws, credentialing requirements, and medical staff policies
• Medicare/Medicaid documentation and billing requirements
• State and local consent laws for recording patient conversations
• International data protection and healthcare regulations in your jurisdiction

CareTicks provides tools that may assist with compliance but does not guarantee regulatory compliance. Customers bear full responsibility for their own compliance obligations.

🔬Not an FDA-Cleared Medical Device

CareTicks solutions are software tools for documentation assistance and administrative workflows. They are NOT medical devices and have NOT been cleared, approved, or authorized by the U.S. Food and Drug Administration (FDA) or any international regulatory agency. CareTicks does not diagnose, treat, cure, or prevent any disease or medical condition.

🔌EHR Integration & Technical Compatibility

Integration capabilities vary significantly by EHR system, version, configuration, and technical environment. While CareTicks supports integration with major EHR platforms, we do NOT guarantee compatibility with all systems, successful integration in all environments, or specific functionality in integrated workflows. Technical implementation may require customization, IT resources, and ongoing maintenance. Consult with your IT team and EHR vendor before committing to integration.

🌍International Use & Data Residency

For healthcare facilities operating outside the United States:

• You are responsible for compliance with all local healthcare, privacy, and data protection laws
• Data residency requirements and cross-border data transfer regulations apply
• Professional licensing, medical practice standards, and documentation requirements vary by country
• GDPR, UK GDPR, and other international privacy frameworks may impose additional obligations
• Language support, medical terminology, and clinical workflows may vary by region

Contact our team to discuss specific international compliance requirements and data residency options.

📝Patient Consent & Recording Laws

Healthcare facilities using CareTicks audio recording features are solely responsible for:

• Obtaining appropriate patient consent before recording clinical conversations
• Compliance with state and local consent laws (one-party vs. two-party consent states)
• Providing clear notice to patients about AI-assisted documentation and data usage
• Honoring patient requests to opt-out of recording
• Maintaining proper documentation of consent in medical records

Failure to obtain proper consent may violate federal and state laws. Consult legal counsel regarding consent requirements in your jurisdiction.